Thursday, July 23, 2009

Are you a Hugger?

In the physical sense, I am a hugger! I am touchy/ feely. I have even had to mentally say to myself, "get out of their space."

So no matter what type of person you are, touchy/ feely or not, you should read the book -

Hug Your Customer - by Jack Mitchell.

I was told this is required reading for the management of Starbucks. (kudos to them)

This book has really made me think about the way I interact with friends, family and clientele. After an encounter with me, do they leave feeling hugged, whether we've touched or not?
Do the people I meet with leave feeling that I care about them?
When our time together is over, do I know more about them than they know about me?

This book has made me want to be a better woman!
I am a stationary addict! It is time to start using some of those cute thank you cards and note paper to send out a hug.

Get a copy of - Hug Your Customer - by Jack Mitchell - weather your a business person or a stay at home mom. It's an easy read but the impact may just be life changing... for you or someone you touch.

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