In the physical sense, I am a hugger! I am touchy/ feely. I have even had to mentally say to myself, "get out of their space."
So no matter what type of person you are, touchy/ feely or not, you should read the book -
Hug Your Customer - by Jack Mitchell.
I was told this is required reading for the management of Starbucks. (kudos to them)
This book has really made me think about the way I interact with friends, family and clientele. After an encounter with me, do they leave feeling hugged, whether we've touched or not?
Do the people I meet with leave feeling that I care about them?
When our time together is over, do I know more about them than they know about me?
This book has made me want to be a better woman!
I am a stationary addict! It is time to start using some of those cute thank you cards and note paper to send out a hug.
Get a copy of - Hug Your Customer - by Jack Mitchell - weather your a business person or a stay at home mom. It's an easy read but the impact may just be life changing... for you or someone you touch.
Thursday, July 23, 2009
Wednesday, July 15, 2009
Dream Dreams then Pay the Price
Happy are those who dream dreams and are ready to pay the price to make them come true… Leon Joseph Cardinal Suenens
How do you face the Dreams of your life? Have you been conditioned that it would be too difficult, would take up too much time or would be too expensive?
Unfortunately a majority of people suppress the dreams of life because they have been taught to doubt or ‘think realistically’.
I can remember a time riding down the freeway with one of my parents and seeing a nice motor home pass us. I said, “someday I’m going to have one of those and a red Porsche.” I was about 12 years old and my parent said, “those things are very expensive.”
As I grew to be a dreaming adult I had to wonder, what did they mean by that and why would anyone need to say that to a child.
Have you ever crushed someone’s dream or had your dream crushed? At the age of 12 did I need to know that those things were expensive? Was that the unfulfilled desire of their heart lashing out a little bit?
My dreams have changed a little since then. I don’t yet have a motor home, because it hasn’t fit the needs of our family, and I don’t want a red Porsche anymore, but I should be the proud owner of a BMW Z4 Roadster in the 3 years.
When you dare to dream your mind immediately goes to work on how to make it happen. Whatever thing you give your mind to focus on it will go to work. When you give your mind a negative situation it is equally passionate about that. Be careful what you feed your mind because it has a laser focus to accomplish the task.
If your dream is to expand your business from $150k to $300k a year in sales let your mind begin thinking creatively about that achievement. Write down every thought your mind brings to you. Some thoughts may be complicated or unnecessary but let your mind go to work without any preconceived ideas or barriers. As you filter through and implement the ideas you will begin to see the increase happen.
Be ready to Dream Dreams and pay the price to make them come true!
How do you face the Dreams of your life? Have you been conditioned that it would be too difficult, would take up too much time or would be too expensive?
Unfortunately a majority of people suppress the dreams of life because they have been taught to doubt or ‘think realistically’.
I can remember a time riding down the freeway with one of my parents and seeing a nice motor home pass us. I said, “someday I’m going to have one of those and a red Porsche.” I was about 12 years old and my parent said, “those things are very expensive.”
As I grew to be a dreaming adult I had to wonder, what did they mean by that and why would anyone need to say that to a child.
Have you ever crushed someone’s dream or had your dream crushed? At the age of 12 did I need to know that those things were expensive? Was that the unfulfilled desire of their heart lashing out a little bit?
My dreams have changed a little since then. I don’t yet have a motor home, because it hasn’t fit the needs of our family, and I don’t want a red Porsche anymore, but I should be the proud owner of a BMW Z4 Roadster in the 3 years.
When you dare to dream your mind immediately goes to work on how to make it happen. Whatever thing you give your mind to focus on it will go to work. When you give your mind a negative situation it is equally passionate about that. Be careful what you feed your mind because it has a laser focus to accomplish the task.
If your dream is to expand your business from $150k to $300k a year in sales let your mind begin thinking creatively about that achievement. Write down every thought your mind brings to you. Some thoughts may be complicated or unnecessary but let your mind go to work without any preconceived ideas or barriers. As you filter through and implement the ideas you will begin to see the increase happen.
Be ready to Dream Dreams and pay the price to make them come true!
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